Customer policies
Refund policy
If something is wrong with a Plateforged order, we want to help resolve it.
This design preview accepts no orders or payments. These are Plateforged’s intended store policies. Contact details are on the Contact Us page. Legal operator details and the business address will be added before ordering opens.
Last updated
Faults, damage or an incorrect order
Tell Plateforged about manufacturing defects, damage on arrival, an error we made against your specification, or a parcel lost in transit. Where possible, report an issue within a week of delivery so it can be investigated promptly. This request is not a deadline for your legal rights.
Putting it right
We may ask for photographs or inspection of the plate. A replacement is usually our first proposed solution, but you do not have to accept one where consumer law gives you a refund or another remedy. Approved refunds are processed promptly.
Your specification and change of mind
Check the registration, spacing, sizes and extras before payment. A correctly made personalised plate is not generally refundable because you change your mind or supplied incorrect details. See the cancellation policy for requests before dispatch.
Before returning a plate
Contact Plateforged with the order number, a description and useful photographs. We will explain the return arrangements before you send anything back. Your statutory rights remain unaffected.
Plateforged support
Email support@plateforged.co.uk with your question. For an order query, include your order number and any relevant photographs.
Contact Plateforged